The Quiet Business of Caring

Why every business owner has a moral responsibility to be stable and successful

This is a guest post by Obi Orgnot, the CEO of OrgNot Ltd. His social enterprise works through social responsibility to reduce poverty in communities by strengthening the local businesses.

Obi believes there is not much that can’t be achieved if local businesses are helped to be profitable and ethical.

“Send just $5 a month and you can put a roof over little Jimmy’s head…”

Classic charity for a lot of business owners is a simple transaction, a tax write off and a public relations exercise. Giving a large sum is simply a gesture that makes them look good and feel better about themselves. However when it comes to actually putting in some effort, most CEOs will look the other way: it’s rare to see a company actively involved in the local (or wider) community, or working behind the scenes to improve society.

If the goal were to do the maximum good there would be a lot more Bill & Melinda Gates Foundations.

The fact is many businesses still give with one hand and rudely snatch with the other.

The Institute of Policy studies released a report that found that the 50 companies that laid off the most workers last year did so amidst profit increases above the market average. This isn’t a huge shock to the more jaded among us.

CEOs such as Fred Hassan of Schering-Plough earned up to an extra 42% than the average CEO, picking up almost 50 million dollars last year. This included a 33 million dollar bonus for overseeing a merger that guaranteed the loss of 16,000 jobs.

Add to that SEC fines for falsifying charitable contributions and it is clear that a lot of big firms have lost touch with their social responsibility in the quest for perpetual growth.

So what’s the answer?

As cathartic as it is to launch into a populist rant about executive excess, the fact remains that it wouldn’t do a jot of good. That’s because you can’t force cultural change, at least not legally in Western economies.

Is sloth better than greed?

It’s easy to get drawn into the sabre rattling when these large companies do things that rub us the wrong way, but is a small or medium business owner who is negligent to the health of his business any more pious?

Smaller businesses employ the majority of the population, but for a few exceptions, no matter where you are in the world. This means that poor business practices that destabilize smaller businesses put far more jobs at risk when taken as a whole.

If instead of demonizing corporate executives we concentrated on creating a grass-roots business culture that placed a premium, not just on treating employees respectfully, but also on making sure the business that these people rely on is stable and set for growth. If you find that your business is unstable, then something must be done about it immediately.

Is Your Business Harming the Community?

Free market principles that guide western economies will certainly stop short of requiring businesses to submit to regular checks in the way that we must safety check our cars. But just as any prudent motorist checks the oil and tires before setting off on a long journey, business owners ought to give more attention to measuring and tracking key business metrics.

If you’re running a business it’s important to realize that your actions have a powerful effect on your local community, you can either be a force for good or a destabilizing element.

Simple, but not Easy Solutions

Take the time to assess your business: to extend the analogy, if you failed to check that your tires had tread and your brakes were in good order and these faults resulted in a fatal accident there would be very little sympathy for your poor broken car and you’ll always know that the devastation could have been averted with a little prudence.

Stay Compassionate

We are often detached to the societal effects of our business actions, but taking the time to understand the effects of unemployment on a society (e.g. Flint, Michigan) can help us do the right thing for our community, and we can do it without having to make a big show of charity with empty donations.

Your cash donations will never have as much impact as giving someone a livelihood and is one form of social responsibility.

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  • http://yep.it/Wesc Abram

    Huge follower from this page, plenty of your writes have definitely helped me out. Looking forward to up-dates!

    • Matthew Alberto

      Hi Abram,
      I’m happy that the website has been helpful to you. Keep checking for more updates daily.

      All the best!
      Matthew

  • http://www.TheResponsibleBusiness.com Carol Sanford

    Excellent piece. I refer to this as Giving AS, rather than Giving Back. Orgnot correctly observe that iy is often “taking back: with the other hand. To me responsibility is a philosophy of doing business, not a practice or with best practices. It is a way of making every decision and taking every action everyday.

    The real key to responsibility is not practices or programs but caring. The title of this piece seems so on the mark. I looked at Mr Orgnot’s website and feel so thrilled that such work is happening.

    I developed an instrument for such responsibility assessments because it seems so urgent for small businesses and large to understand that they are the backbone of economies, communities and democracies working. Much of it is is on my website for free at http://www.TheResponsibleBusiness. com and more in my new Book, The Responsible Business: Reimagining Sustainability and Success, Jossey Bass. Just Named to CNBC Bullish on Books shortlist for 2011.

    It is delightful to see such ideas being offered by Social Entrepreneur

    • Matthew Alberto

      Hi Carol,
      Thank you very much for your input. I visited your website, and was impressed with your release of your book which is set to come out soon.
      “It’s time for businesses to care to change everything.” It’s great that you are also very enthusiastic about the idea of responsible business.
      I’ll try and get a copy of it myself.

      Cheers
      Matthew

  • http://www.TherapeuticReiki.com A Lee, Reiki Master

    Matthew, I absolutely love the title ‘the quiet business of caring’. Because in fact, we must be quiet and listen to learn how to care, as well as to be careful.

    What matters most is first: fundamental intent to care for all stakeholders; second: commitment to execute this care and third: the elimination of ignorance: research, study, fact finding.

    To be such a social learning organization that genuinely cares for all people it interact with, a business must first look at its mission statement. A mission statement is where the head and the heart of an organization must be aligned.

    Once that is adjusted, ‘details’, things like ‘excessive management pay’ will be shifted over time to become in sync.